There are many blogs, podcasts, videos, lists, etc. on customer success. Some of them were written by yours truly. But there's just something about a book. A book offers the space to really dive deep into a subject. Once you adjust to employee contact list the author's pace and flow, you spend hours soaking up stories, knowledge, and personality. I've chosen five customer success books that I think will be worth more than your time. Some of them are obvious, others less so. But they should all be a joy to read and also instructive. 1. Giving Happiness: A Path to employee contact list Profits, Passion, and Purpose Let's see. What list is it on?
It's on Help Scout 's 27 Best Customer Service Books . It's also on GrooveHQ's 10 must-read books for anyone doing customer service . "There's no more cliched case study of how exceptional customer service can lead a business to employee contact list success than the Zappos story," writes Len Markidan of GrooveHQ. "This book from the company's CEO explains how and why he started it, and shares countless takeaways on how to think about your relationship with your customers." An Amazon reviewer wrote, "This book is not a how-to but rather a fable for entrepreneurs – a story to employee contact list help teach and inspire them on their own path."
Since humans tend to employee contact list learn through storytelling, this can be a good tactic. Most customer success books will give you the “what”. Like in what happened and how it worked. What's great about hearing the story of Zappos from its founder, Tony Hsieh, is that while you get the story about what he did (paying people $2,000 to quit smoking by example), you also get the why . The book is organized in such a way that it "very naturally leads the reader on their journey to employee contact list find vision and define happiness for themselves," wrote one reviewer. 2. The effortless experience On Quora, customer success professional James Kaikis recommended The Effortless Experience .